menu

Tour Policy


Hi Streaties,

We kindly ask you to read carefully this page. You will be asked to accept Streaty Tours’ policy before completing your order. Feel free to contact us for further inquiries! 

Disclaimer of liability
You hereby accept to join Streaty tours at your own risk. By accepting these contractual conditions, the Purchaser declares to relieve Streaty Tours srls, its staff and its guides, of any responsibility for any accident, theft, loss of personal items, illness or death, occurring during the tour or arising after participation. At the time of booking you are asked to provide information regarding your dietary restrictions and allergies. It is in your interest to provide this information.
Read more on Terms & Conditions page

Accessibility

Streaty Tours are accessible to…

  • any type of traveller who want to experience new flavours and discover the real soul of a city
  • travelers with baby strollers. However we recommend to use a baby carrier

Streaty Tours are not suitable/accessible to…

  • travelers with mobility issues. Tour guides must keep a regular pace in order to start and end the tour on time. Seats are not guaranteed during the walking tour
  • Venice tours are not accessible to travelers on wheelchair. As for other tours, we kindly ask you to write us before making the reservation
  • vegans, allergic to dairy products and travelers allergic to gluten. Please request a private tour

Dress tips

We don’t have a dress code, not for travelers nor for the guides. However, we strongly recommend travelers wear comfy covered walking shoes, sunhat and check the forecasts the day before. Places visited along the walking tours are safe. However, we recommend travelers not to carry visible blinking jewels. 

Weather

Tours are run rain or shine. However, Streaty reserves the right to cancel a tour anytime for safety reasons (eg. rain floods, heavy storms).

Street Food Info and Policy

  • street foods are snacks, not gourmet cuisine
  • whatever is served by Streaty guides must be considered included in the price. Extras or seconds are at travelers’ expense
  • we only provide alternative samples to vegetarians/pescatarians and travelers allergic to certain products
  • Streaty tours are not suitable for vegans, celiacs and allergic to dairy products.
  • no alternatives are provided if travelers don’t like the given bite
  • please be aware that in each city experience you may find some street food specialty that contains offals
  • the Streaty Food Passport is merely a souvenir. Not all specialties listed in the food passport are available on a daily basis

Drink Info and Policy

  • water is normally not included in the tour price. However, travelers can choose to get water to replace any other included drink
  • legal age to drink alcohol in Italy is 18 years old
  • It’s on traveler’s responsibility to handle and control their drinking capacity

Smoking Policy

  • smoking is not allowed during the tasting stops. If travelers want to smoke, they can do it in open air making sure that the smoke does not reach the rest of the group.

Pet Policy

  • pets are not allowed in group tours. Please ask us to arrange a private experience.

Misbehaviours

Streaty guides have the right to dismiss travellers from the group due to misbehaviours that might affect the guiding performance, the pace of the tour or other travelers’ mood.

Locations

  • please be aware that toilets and seats are not available at every single stop
  • we recommend you bring tissues or toilet paper. It might be missing from some public toilet.

Cancellation and Refund Policy

We have a standard cancellation policy of 3 days (72 hrs).
. The cancellation policy for private tours is 7 days.For example: if the tour is scheduled for Saturday, a cancellation request must be sent to info@streaty.com by 11:59 pm on Wednesday. Cancellations notified by this deadline will be fully refunded.
The above mentioned 3-day cancellation policy is also applicable to “partial cancellations” (eg. cancellation of part of the group previously signed in a tour) and any other changes made to the original booking.
Cancellation requests notified to Streaty after the deadline will incur a 100% cancellation fee, no matter the reason of the cancellation.
The same policy is applied for date change requests.
Streaty does not pay any compensation for booking cancellations that occurred due to third-party disruptions (e.g., airline or cruise delays/cancellations).
We do not provide any type of refund for late arrivals or early departures.

If Streaty Tours is forced to cancel a service, it commits to fully refund the amount paid by the client at the time of booking. By accepting the refund, the client waives any right to additional forms of compensation.

Ten-minute wait policy
At the meeting point, Streaty guides wait for travellers for no more than ten minutes beyond the scheduled time. Streaty does not guarantee a second chance to join the group along the way (out of respect for other tour participants: the guide cannot be absent from the rest of the group to talk on the phone). We do not provide any sort of refund for late arrivals or early quits.